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Call 0147 577 7478. Dentistry On The Clyde, 24 Kempock Street, Gourock PA19 1NA

Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

This is a demonstration of our attention to detail in the provision of dental implant treatment and our experience as a group of clinicians in providing many thousands of dental implant procedures successfully.

  1. Dental Implant Treatment For non-smokers with no previously treated periodontal (gum) disease. We will guarantee dental implants and their restorations mechanically for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend their previous General Dental Practitioner for similar maintenance appointments. For biological complications this is due to home care and personal factors. We will guarantee for 12 months after which you will be contacted by Dental insurance Partnership Ltd who will ask if you wish to take their policy for a further 12 months. Please note if you take this policy, it protects both the mechanical and biological components which is especially beneficial after 5 years. If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere we cannot uphold you guarantee
  2. For patients with previously treated gum disease, as defined at assessment, we will provide a three-year guarantee for mechanical breakdown of dental implant treatment as above with similar conditions applying.
  3. For smokers or patients who have recently stopped smoking (in the last 5 years), we will offer a three-year guarantee on dental implants, similar to the conditions in points 1 and 2. These guarantees will commence from the date that the implants are surgically placed. There are several companies who offer dental implant warranties and can be found online. We provide a guarantee (outlined above) of the implant and crown structure and replacement if the implant fails to integrate on the first occasion (we do not offer refunds if you decide not to replace the failed implant). Like gum disease around teeth, we are unable to guarantee you will not have gum disease around your implant at some stage in your life. The best solution is to attend for your check-ups and hygienist appointments at lease every 6 month or less if advised. No guarantee is provided unless you attend for check-up and hygienist appointments every 6 months and an annual x-ray of the implant. If you fail to attend for appropriate maintenance appointments no guarantee will be provided. A maintenance plan is available to reduce your costs in this respect. Peri-implantitis (gum disease around implants) is the main cause of implant failure. Like gum disease around teeth, it is caused by plaque accumulation around the implant. This is almost always a preventable condition if the implants are maintained properly. Any further treatment to stabilise this disease will not fall under the guarantee. Smoking and diabetes are the most common factors which make this disease more common.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture.
  2. Composite/bonding restorations are given a 3-year guarantee.
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required.
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response.

Occasionally due to a dental emergency arising (eg. ‘hot-pulp’ or swellings/abscesses) emergency dental treatment is deemed clinically necessary to avoid potentially life-threatening complications. Unfortunately, in these circumstances local anaesthesia may not be appropriate or when deemed appropriate to use may not work as effectively. Therefore, some unavoidable discomfort during the procedure may be experienced. Due to the necessity of this emergency treatment to be carried out under our duty of care to our patients, we unfortunately cannot offer the pain-free money back guarantee on such occasions. We will however only provide the necessary treatment with your full consent at this time and allow you to return to complete any outstanding treatment at a later date under normal guarantee conditions.

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

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transform
your smile?

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Google Rating
5.0
Based on 463 reviews
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Our lovely patients

Check Out Our Latest Patient Reviews

5.0
Based on 463 reviews
Love this dentist. Staff, dentists and hygienists are very friendly and always explain everything to you. I attended today and as always very professional. Thank you to my dentist and hygienist and everyone who helped me today.
James E.
James E.
From the minute I walked in the receptionists made me feel welcome. The place felt modern and the equipment seemed to be more advanced than I’d experienced before. Nial was amazing and throughout my treatment was professional and explained everything. When they say pain free it really is pain free including the hygienist. It’s the first time in long time I’m not conscious about my smile as I feel so much better. It was a great move to here and I’d and have recommend to my friends and family. Thanks
Iain M.
Iain M.
A big huge thank you to Ross you have been fantastic. I have been terrified by dentist my whole life and coming to this practice has eased all my fears.I can’t believe I’m saying this but it was an amazing experience and I would recommend this practice. Claire smith
claire S.
claire S.
I cannot thank Morven and the team enough. So welcoming and assuring with a clear plan to meet your smile goals. My experience from start to finish has been enjoyable and delighted with the outcome !! I'm now planning goal number two.I strongly recommend this friendly and professional team.See you soon William
William M.
William M.
Been to many dentists over the years in the UK, one really good one in North London (Parsno) But easily the best I've known is Dentistry on the Clyde. Highly professional and engaging....can't recommend them highly enough.
Bernard S.
Bernard S.
My visit was for an overall assessment of the extensive work required to improve my dental health/ appearance.Nile and the team were punctual, thorough and reassuring. The atmosphere was relaxed and calming.Nile explored all options and fully appaised me as to the options/ alternative costs.
Susan T.
Susan T.
Had a filling on a front tooth today, the whole operation was carried out expertly, as usual, and the colour match of the filling with my own teeth was superb.Thank you Niall and Chloe.
Piper John M.
Piper John M.
My appointment for a filling, due to receding gums wasn't due until June. But, the nerve pain I was experiencing was incredible, and I can take alot of pain. This was on a different level. I couldn't eat properly nor brush my teeth without the pain radiating all through my mouth and jaws. However, I phoned on the Friday and got an appointment on the Saturday. Morven and her assistant were fantastic. I got a white filling, filling in an area the receding gum. It was pain-free. Absolutely brilliant. Now I can eat without pain, and most importantly, brush my teeth!
JACQUELINE W.
JACQUELINE W.
Excellent experience! Ross clearly described every step of the process, left me to think about it and was there every step of the way. Can’t thank him and the team highly enough.
Christine R.
Christine R.
I was very nervous about my appointment, but I can not praise all staff enough for making me feel at ease, very welcoming, easy to chat too & also I left feeling alot more positive than when I arrived. Highly recommended this practice
Chelle R.
Chelle R.
I have to be brutally honest. I have one major regret with Dr Morven McCauley and Dentistry on the Clyde. My regret is that I didn’t I bite the bullet sooner and just go ahead and pay the price and solve my teething problems. Morven’s implants have changed my life. They have brough back a confident smile to my happy face and have made wining and dining with my wife, family, and friends a joy again. Morven’s implants and expert dentistry have also impacted my social and business life for the better. Why did I wait so long to do the right thing? I also appreciated the ease of the whole experience. Morven and her staff were warm, caring, and helpful and I loved the state-of-the-art technology. I really appreciated being able to see, and have explained, the exact condition of my teeth and bone structure etc. Nothing was left to chance, no guesswork, just skill and precision using the latest technology. It’s so wonderful just to get on with life again without a second thought about smiling and eating.
BRENDAN M.
BRENDAN M.
Fantastic results with Invisalign, absolutely delighted with my new smile and the whole process was painless and hassle-free thanks to the friendly, professional team. Would recommend highly.
Linsey A.
Linsey A.
Niall has completed transformed my smile and confidence.Been with the practice for years now and would not fault them one but only hype them up to family and friends looking for treatments.Thanks all!
Chloe M.
Chloe M.
Stuart WilsonDentistry on the Clyde – Review 20.2.24Now in my 70th year and with my top teeth failing I feared I was heading for the dreaded full denture. Thankfully I was very fortunate to be referred to Dentistry on the Clyde.There I met with my wonderful Smile Advisor, Chloe who explored my options with me.Subsequently I met with Dr Morven McCauley who specialises in implantology. Instinctively I felt a very reassuring confidence from Morven, I was very sure I was now in the presence of dentistry excellence. Certainly I was not mistaken and thanks to Morven and her team I now have a wonderful new ceramic upper arch fitted onto six implants.All the staff I met at the practice were brilliant, Smile advisor, Chloe, Dental Nurse, Yvonne, Hygienist, Thurga and all the reception staff.Of course, leading this great team is the very wonderful Dr Morven McCauley, whom in my humble opinion is simply the very best dentist I have ever met, I truly believe she is a real ‘Superstar’ in the world of dentistry. All my treatment was completely pain free and I looked forward to each visit.If you are looking for a top dental practice, please look no further. Without reservation I would highly recommend Dentistry on The Clyde.
Stuart W.
Stuart W.
All the staff at Dentistry on the Clyde are lovely. The process for teeth whitening was really straightforward and the results were fabulous. Thanks to Dr Ross and all the team.
marie C.
marie C.
The professionalism is great. From begining of process , throughout staff are great and friendly putting you at ease and are happy to help with any issues. A great experience making you comfortable in a dentist’s chair . Highly recommend
Victoria B.
Victoria B.
Dentistry on the Clyde has been a life changer.Originally apprehensive about booking an appointment due negative experiences in the past with my previous dentist, I was quickly put at ease with my dentist, Jack.Jack has been excellent throughout my appointments. He communicated clearly and was very understanding throughout. My hygienist, Thurga, was also excellent - again giving me tips on how I can better look after my teeth.Throughout my time with DOTC, my appointments were scheduled well in advanced and I was able to work my appointments around my career. My teeth are now the best they have ever been and I am no longer apprehensive about going to the dentist. I would highly recommend this dentistry!
Jack B.
Jack B.
From the very start I was made to feel at home, everyone was very friendly and welcoming. Throughout my visits I met Jack, Thurga and Chloe who all gave excellent service and would highly recommend. Very happy with my treatment and plan to return in future.
Kieran K.
Kieran K.
Spent an hour with Ross & Chloe having my brace fitted. Very caring & extremely professional. I hardly know I’m wearing the brace and am very glad I decided to go ahead. I would deliver recommend Dentistry on the Clyde!
Diane G.
Diane G.
I was super anxious about going to the dentist after a wee while of not going but I was made to feel so welcome by everyone there. Shout out to Jack who made me feel super comfortable throughout the whole procedure. Everything was pain free from start to finish! Thank you so much ☺️
Molly A.
Molly A.
I can't recommend Dentistry on The Clyde enough! I'm delighted with my new bridge and onlay - thanks Jack. Everything was explained really well and all my questions answered. Every member of staff I've dealt with have been friendly and professional. It's an excellent dental practice and I wouldn't consider going anywhere else. And yes, it was pain free!
Karen W.
Karen W.
I have just completed a 6 month journey with Nial and the dentistry on the clyde team.From the very first consultation appointment, I felt comfortable and had trust in the team.All appointments are at a relaxed pace with all details explained well explained.The treatment itself, was made as comfortable as possible and again at a relaxed pace.It definitely shows the team are highly qualified and genuinely care for you and your teeth. :D
Lou R.
Lou R.
The treatment is 100% pain free. The professionalism is fantastic. The staff are brilliant, they care about you. For the first time in my life I’m am comfortable in a dentist’s chair. Well done and thanks. ❤️❤️❤️🙏🙏🙏
Steven R.
Steven R.
So happy that I chose this to be my dentist, I have had an amazing experience throughout my treatments so far. Jack did an incredible job on my teeth, and am extremely happy with the outcome. It has been easy and painless from start to finish.Thank you Jack and Rachel for your time and effort, and thank you to the lovely reception staff who are always so helpful. 🤩
Laura J.
Laura J.
Have used this dentistry for a few years now. Always pain free and yesterday was no exception. Filling (and patient lol), dealt with expertly by dental therapist...cannot recommend this practice highly enough!
James K.
James K.
Friendly, helpful service. Reassuring as well, I'm a really nervous patient so it helps me a lot. Plus my dentist, Morven, is great and dental nurse Yvonne is always friendly and chatty. The crippling fear that I had of the dentist has now disappeared, hopefully for good.
Stacey R.
Stacey R.
I saw this Dental practice online and after having some problems with a broken tooth booked an appointment.I was given an initial assessment to see what treatment may be required and advised of costs , treatment schedule and what to expect . Staff are friendly and put you at ease.My treatment by Ross was carried out quickly and proffesionally , pain-free. As well as having the initial problem fixed I opted for Whitening and additional cosmetic work . I am very happy with the end result which is more than I could have wished for .
Audrey O.
Audrey O.
Best experience I've ever had at the dentist. I had implants fitted and it certainly was pain free. I am now denture free after 40 years! And can smile with confidence.
William T.
William T.
Excellent practice and I am so pleased with the results from my treatment!Everyone in the practice is so pleasant and make it such a relaxed environment. I felt as though I was popping in for some beauty treatments and definitely left with a boost to my confidence.I was surprised at how easy it was to get booked in for appointments at short notice, including late evenings and weekends meaning I didn’t need to take time off work.Big thanks to my smile advisor Chloe, my hygienist Thurga and my dentist Ross for my smile makeover.
Alison W.
Alison W.
Professional and friendly as ever. Always make you feel comfortable and welcome. The team are thorough and you know they have your best interest at heart. Fantastic all round.
Bryan M.
Bryan M.
This is by far best dentist I have ever been to every member of staff treats you amazing and as for the dentist Jack is a genius remarkable how with all the work I had done i felt nothing its was more like going to the cinema thanks for giving me the confidence and smile back would highly recommend if looking for dentist look no further take a bow jack and your staff if I could give more stars I would never forget what you've did for me 😁👏👏👏
David G.
David G.
I had a 1st class experience at Dentistry on the Clyde. From initial consultation with the team to Ross designing and giving me the smile I wanted, exactly. There is a great team of staff there and that made the whole process smooth. They've somehow made going to the dentist easy. Exceptional.
Darren S.
Darren S.
I have just completed my Invisalign journey with Nial and the results are better than I ever imagined .. Nial always made sure I was 100% happy through out the journey. I cannot thank Nial enough for giving me such perfect straight teeth. Nial has given me the confidence that I have always wanted when showing my teeth. I would highly recommend Dentistry on the Clyde. I can’t stop smiling!!! 😃
Gemma M.
Gemma M.
I started my journey just over a year ago, I was referred to Nial by Chloe. From the very 1st appointment I felt welcomed & valued. I was very well advised by Nial with the treatment I was going to receive to achieve my perfect smile. 1st step was invisalign, this was very easy to manoeuvre and the scanning & app process is so handy, you always have your dentist on hand for any queries. Once my teeth were straight I started the whitening process, having very sensitive teeth this had to be adapted to suit my needs which again Nial helped with amazingly! Lastly was the bonding, I was really worried about this part due to how sensitive my teeth were Nial advised an anesthetic to completely numb my mouth. (I am terrified of needles so was extremely nervous) I did not feel a thing and I am SO glad this is the route Nial advised to go down, it really was pain free. Nial also advised to get some composite edge bonding on my bottom teeth at the very start of the process but after the straightening & whitening I didn’t need it & I agree! This really shows he is about his clients needs over the money they might pay. Really happy with the outcome of my teeth & I am so much more confident within myself. Thank you so much to Nial & his team, I was not the easiest of clients but you guys made me feel so welcome. If you are thinking of getting bonding just do it!
Amy M.
Amy M.
Massive thank you to Ross and the team! I am absolutely delighted with the service I received from day one. The treatment was completely pain free, and Ross was very informative and helpful throughout the entire process this past year.Thank you again Ross and DOTC - I'll be recommending this place to everyone!
Maria C.
Maria C.
Very welcoming, professional, caring, not been to dentist for 26 years had a bad experience, i dont like needles, my hygienest said i would not feel a thing and she was right, not scared of dentists now, would highly recommend 😁
Diane R.
Diane R.
Couldn’t have asked for a better experience with Dentistry on the Clyde over the last couple years. The whole team are so friendly and professional and have made going to the dentist now a whole different experience to when I was growing up, I only wish I’d went to them sooner. I had high speed braces and teeth whitening that have grown my confidence completely and now I absolutely love to smile any chance I get! Special shoutout to my dentist Nial - such a nice, professional guy and an absolute credit to the team. Thanks for everything guys 😊
Lauren N.
Lauren N.
I had to get an emergency appointment due to toothache .. and was offered an appointment within a few hours. They really understand patients needs and put a personal touch on all communications. Can't rate them highly enough!
David R.
David R.
I had a lot of issues with my root canal that my previous dentist wasn't able to fix. Nial is awesome, from the first appointment he was positive that we can save my tooth and so far all the appointments are going as expected and pain free
Vi P.
Vi P.
I don't think I have ever met someone who can calm a very nervous patient like myself than what Jade can do. She is worth her weight in gold. Had a 2 hour appointment today and her calmness and ability to put me at ease was unlike anything I have experienced before. She is a true credit to your team. Thank you Jade!
Stef
Stef
I am always made to feel so comfortable and welcome in the practice! A 10/10 service is always guaranteed in all aspects, thank you Laura, Liz & Nial!
Stephanie P.
Stephanie P.
Friendly and professional staff throughout the whole practice. Ross is amazing! He really listened to what I wanted and made me feel comfortable. The whole process was completely pain free! I am absolutely over the moon with my new smile, I can’t stop smiling!
Nicole K.
Nicole K.
Excellent practice! Highly recommended. All staff are very kind, accommodating and easily approachable. Great atmosphere in the practice and always look forward to appointments. Great approach to patient / client centred care. Can't thank the team enough.
WONKY
WONKY
Had an appointment with Ross during the week who took the time to explain all the processes and payment plans in relation to my upcoming treatment. The full team at Dentistry on the Clyde are very friendly and professional and make you feel at ease upon attending appointments. Would highly recommend!
Kirsty B.
Kirsty B.
Amazing results, shocked is a understatement when I seen the results and that was me missing days heer and there not doing it everyday and still the results were brilliant.Highly recommended.
Graeme B.
Graeme B.
Great practice, clinical & personal skills are outstanding and the surroundings are lovely and comfortable. I'm a very anxious patient and I always feel safe & cared for here.
No N.
No N.
Had a fantastic experience with Ross at Dentistry on the Clyde. Went through Invisalign treatment and I am over the moon with the results. Every step of the process was easy and pain free!
rachel
rachel
Very professional, everything was explained to me, Im not fan of dentist but i was reassured it was going to be ok and it was, I was asked several times are you ok, even when i could feel the clamp getting put on and more anesthetic put in, still patient, wee extra touch lip balm applied a my lips where cracked, so pleased I contacted and carried on with my 1st of 2 treatments
Karen M.
Karen M.
The reception staff are so nice. Always with a lovely welcome. They are always on top of things, from sorting appointments or payment plans, nothing is ever a bother for them. Ross and Jennifer have been so patient and professional while they were getting me through my treatments. I can't thank them enough.
Heather C.
Heather C.
Amazing dental treatment. Had my hygienist appointment today with Thurga. So lovely and professional and the treatment was totally pain-free. Can’t recommend her highly enough
Helen D.
Helen D.
It took me a long time to face going to the dentist to sort my teeth. I had been very insecure about my smile and it did have a significant impact on my confidence over the years. Right from the beginning I was made to feel welcome by everyone I met in the practice. Ross (my dentist) took the time to explain how he could help and what was involved. I always found Ross to be honest and upfront about any part of the treatment. My final smile took a tad longer than we had anticipated however, this was due to the professionalism shown and Ross not wishing for his work to be less than 100% perfect. I am so glad I finally faced my fear and got this done, and I can't thank you enough :-)
Leeanne M.
Leeanne M.
Very professional, friendly staff who make you feel at ease as soon as you go in. Being very nervous of the dentist everything is explained to me step by step and they take their time with you also. Got work done last week and didn't feel a thing which was a relief and getting more work done which isn't worrying me now. I would highly recommend if you have a fear of the dentist
Claire L.
Claire L.
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Dentistry On The Clyde

Dentistry On The Clyde, 24 Kempock Street, Gourock, PA19 1NA

Providing *Pain Free Dentistry In Gourock

Telephone: 0147 577 7478

Email: info@Dentistryontheclyde.co.uk

  • Monday 9:00am – 8:00pm
  • Tuesday 9:00am – 8:00pm
  • Wednesday 9:00am – 8.00pm
  • Thursday 9:00am – 8.00pm
  • Friday 9:00am – 4:00pm
  • Saturday 9:00am – 1:00pm